Wild Pharao Casino - プレイヤーの撤退は遅れます。

On 19.05. I have requested a payout of 1000€. So far, all payouts have been processed in a timely manner. That means I had my money after 3 days at the latest. Now it's not like that, I think the casino has financial problems. You don't get an answer to emails and you are rejected in the chat. The employee in the chat could not clarify any financial matters. So you just go round in circles. I am asking for your help now.

Roswitha

Am 19.05. habe ich eine Auszahlung von 1000€ beantragt. Bis jetzt wurden alle Auszahlungen zeitnah bearbeitet. Das heißt ich hatte mein Geld spätestens nach 3 Tagen. Jetzt ist das nicht so, ich glaube das Casino hat finanzielle Probleme. Auf Mails bekommt man keine Antwort und im Chat wird man abgewiesen. Der Mitarbeiter im Chat könnte keine finanziellen Dinge klären. So dreht man sich nur im Kreis. Ich bitte Sie jetzt um Ihre Hilfe.

Roswitha

Hello Roswitha74,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first withdrawal request in the casino? Is your account already verified and if yes, since when? Did you use any bonus to accumulate your current winnings?

Looking forward to your answer.

Regards,

Nick

Dear Roswitha74,

Thank you for letting us know about your problem. Can you please provide us with your username (player ID) in Wildpharao?

Thanks in advance and best regards,

Wildpharao Support Team

Hello, the complaint has been resolved. The money is in my account. Thanks to the casino and to Guru.

regards

Roswitha

Hallo, die Beschwerde hat sich erledigt. Das Geld ist auf meinem Konto. Danken das Casino und an Guru.

Freundliche Grüße

Roswitha

Thank you Roswitha74 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick