Wild Pharao Casino - プレイヤーの撤退は遅れます。

Casino claims to have paid out the money on May 5th, 2022. Very unfriendly chat. One is constantly told that they are not responsible for this or that my bank has a problem. They always tell you that the money will come.

Casino behauptet am 5.5.2022 das Geld ausbezahlt zu haben. Sehr unfreundlicher Chat. Man wird ständig darauf hingewiesen, dass sie nicht dafür zuständig wären oder meine Bank ein Problem hätte. Sie vertrösten einen immer, dass das Geld noch kommen wird.

Hello andrea11,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Please allow me to ask you a few more question before we would move forward.

When exactly did you request for the withdrawal? When was the last time you contacted the casino and did they respond to you since? Could you please advise when did you finish the verification process? Do I understand it correctly that the status of your payment is already as approved?

Looking forward to your answer.

Regards,

Nick

Hello Nick,

Payment was requested several times in April. After frequent inquiries in the chat, it was then carried out on May 5th, 2022. Yesterday I contacted the casino for the last time and got an answer that they are not responsible. I am fully verified. Yes, the payment is said to have been approved since May 5th, but I never received my money.

LG

Andrea

Hallo Nick,

Auszahlung wurde am bereits im April mehrmals beantragt. Nach öfteren Nachfragen im Chat wurde sie dann am 05.Mai.2022 durchgeführt. Gestern habe ich das Casino das letzte Mal kontaktiert und bekam eine Antwort, dass sie nicht zuständig seien. Ich bin voll verifiziert. Ja, angeblich ist die Zahlung seit 05.Mai genehmigt, jedoch bekam ich nie mein Geld.

LG

Andrea

No money received again yesterday/today.

Slowly you really have to think about contacting the licensing authority, that's not okay!!

Gestern/Heute wieder kein Geld eingegangen.

Langsam muss man sich wirklich überlegen, die Lizenzbehörde zu kontaktieren, das ist so nicht in Ordnung!!

Hello Nick, is there any information yet?

Hallo Nick, gibt es schon eine Info?

Update: Today again no money arrived, now it's been 5 weeks since "payment".

Update: Heute ist wieder kein Geld angekommen, nun sind es schon 5 Wochen seit "Auszahlung".

Hello andrea11,

As the withdrawal still did not arrive, I will now forward your complaint to my colleague Branislav who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Thanks very much!

Vielen Dank!

Hello, andrea11,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Wild Pharao Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Wild Pharao Casino,

Could you please state the reason why the player's withdrawal has not been completely processed yet, and what is the estimated time frame for processing the payment?

Thank you in advance for providing the information.

Thanks very much!

According to the chat and dashboard, the payment was made on May 5th. But it can't last that long.

Vielen Dank!

Laut Chat ist und auch Dashboard ist die Auszahlung am 5.05 durchgeführt worden. So lange kann das aber nicht dauern.

Dear @WildPharao Team, I don't get any feedback???

Liebes @WildPharao Team, bekomme ich keine Rückmeldung???

Again no money arrived..

Wieder kein Geld angekommen..

Hello, is there anything new?

Hallo, gibt es etwas Neues?

Unfortunately, nothing yet.

We would like to ask Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Hello @WildPharao?? It would be nice if I got an answer.

Hallo @WildPharao?? Es wäre nett, wenn ich eine Antwort bekommen würde.

Is there anything new?

Gibt es was Neues?

No, nothing. I am afraid I will be forced to close the complaint as unresolved in about 15 hours.

Dear andrea11,

Unfortunately, since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

There is one more option how you can try to resolve your issue or speed up the process - I recommend you to contact the gaming authority the casino is regulated by (Curacao) and submit a complaint directly to the regulator. In case of any questions or news from the regulator, do not hesitate to contact me at branislav.b@casino.guru.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru