Wild Pharao Casino - プレイヤーの撤退は遅れます。

got cashback made the wager and want to pay out 2000€ it says will be processed and got another email because it will be on my account in 2-3 working days and hasn't arrived until now live support doesn't pick up and if you payment@wildpharao writes you get no answer have now written down several times without success

habe cashback bekommen habe den Wager geschafft und wollt 2000€ auszahlen drin steht wird verarbeitet und habe noch eine email bekomm da sich das in 2-3 Werktage aufm mein Konto habe und Is bis jetzt nix angekommen live Support holt nicht und wenn man an payment@wildpharao schreibt bekommt man keine Antwort hab jetz mehrmals hingeschrieben ohne Erfolg

Hello Tobi89,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Yes, my account has been verified for a little over a week on the day I requested the payout, I think it was... I had €50 cashback on it, I had a €500 wager, I did it and I went up to €2000, then I got the payout made ... I asked several times in the live chat they say they are not responsible for that I wrote several times to payments@wildpharao there you get no answers

Ja mein Konto wurde verifiziert seit bissl was über ne Woche an den Tag wo ich die Auszahlung beantragt hab glaub ich war das…hatte 50 € cashback darauf hat ich 500€ Wager den hab ich geschafft und bin auf 2000€ hoch dann hab ich die Auszahlung getätigt…habe mehrmals im Live Chat nachgefragt sie sagen sind dafür ne zuständig darauf hab ich mehr Mals an payments@wildpharao geschrieben dort bekommt man keine Antworten

Dear Tobi89,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.