Wild Pharao Casino - プレイヤーの撤退は遅れます。

Hello, I paid out the first €1000 last week (06/29/2022). These were confirmed directly, but the money did not reach me, although it was said it would be in my account within 2-3 working days! I suspect that it will be the same with the other 1500€. I ask for help here.

if you write to the support, you will only be put off that it will be forwarded, but nothing happens!

Hallo, ich habe letzte Woche (29.06.2022) die ersten 1000€ Ausgezahlt. Diesen wurden direkt bestätigt, aber das Geld ist nicht angekommen bei mir, obwohl es hieß innerhalb von 2-3 Werktagen ist es auf dem Konto! Ich vermute dass das mit den anderen 1500€ auch so sein wird. Ich bitte um Hilfe hier.

wenn man den Support anschreibt, wird man nur vertröstet, dass es weitergeleitet wird, aber nichts passiert!

Hello Sandra,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hello,

my account has been verified for over a year now.

I played with bonus but always followed the guidelines.

I speak to the casino about my withdrawals every day, but they always say that they are not responsible for it. I also contacted the finance department but never got a reply.

I've also received a payout before, but it also took a very long time. I'm asking for help here because otherwise I'll never see the money again.

Thanks,

sandra

Hallo,

mein Konto ist schon bestimmt seit über einem Jahr verifiziert.

Ich habe mit Bonus gespielt, aber mich immer an die Richtlinien gehalten.

Ich spreche jeden Tag mit dem Casino über meine Auszahlungen, aber da heißt es immer, dass die nicht zuständig dafür sind. Bei der Finanzabteilung habe ich mich auch gemeldet, aber nie eine Antwort erhalten.

Außerdem habe ich schon einmal eine Auszahlung erhalten, aber die hat auch sehr lange gedauert. Ich bitte hier um Hilfe, weil sonst sehe ich das Geld nie wieder.

Danke,

Sandra

Dear Sandra,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.