Wild Pharao Casino - プレイヤーの撤退は遅れます。

Dear Casino GURU team,

I have a problem with the withdrawal of €250 from Wild Pharaoh.

I applied for a payout of €250 on May 12, 2022. This was processed on May 23, 2022 and, according to Wild Pharaoh, should be posted to my account within the next 2-3 working days. To this day, unfortunately, I have not received any money. Any attempt to contact Wild Pharoa by email failed because Wild Pharaoh did not get in touch. The support has also been saying for weeks that they are passing it on to the finance department, but I'm waiting in vain for an answer. I ask for your help and hope that you can help me. LG Michael

Sehr geehrtes Team von Casino GURU,

ich habe ein problem mit der Auszahlung von 250€ bei Wild Pharao.

Und zwar habe ich am 12.05.2022 eine auszahlung von 250€ beantragt diese wurde am 23.05.2022 bearbeitet und sollte laut Aussage von Wild Pharao innerhalb der nächsten 2-3 Werktage auf meinen Konto gebucht sein. Bis heute ist leider kein Geld bei mir eingegangen jeder versuch Wild Pharoa per Email zu kontaktieren schlug fehl da sich Wild Pharao dazu nicht gemeldet hat. Auch im Support heist es seit Wochen das sie es an die Finazabteilung weitergeben aber ach da warte ich auf eine Antwort vergebens. Ich bitte um Ihre hilfe und hoffe das sie mir weiterhelfen können. LG Michael

Hello michaeltrester1011,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello so the account is verified since March 2022 I played with real money what I deposited from my bank account and no I didn't use any bonus. The last time I wrote it because it was spoken, I couldn't call it that, was on Friday, July 8th, 2022 to ask how it can be that the payment has still not been received. As always, the only thing that came up was that they are a live support and cannot say anything about the payment. I should please contact the finance department by email, which I have already done several times by email, but to no avail.

Hallo also verifiziert ist das Konto seit März 2022 gespielt habe ich mit echten Geld was ich von meinem Bankkonto eingezahlt habe und nein ich habe keinen Bonus genutzt. Das letzte mal geschrieben denn gesprochen kann man es ja nicht nennen habe ich am Freitag den 08.07.2022 um mal nachzufragen wie es sein kann das bis jetzt die zahlung immer noch nicht eingegangen ist. Darauf kam wie immer nur das sie ein Live Support sind und nichts über die Zahlung sagen können. Ich solle mich doch bitte per Mail an die Finanzabteilung wenden was ich bisher schon mehrmals per Email gemacht habe jedoch ohne Erfolg.

Dear michaeltrester1011,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.