Wild Pharao Casino - プレイヤーは遅れています。

I have two withdrawals pending, account has been fully verified, I havnt had a withdrawal yet but have deposited once (literally only just joined the casino a few weeks ago) after i completed all wagering I kept playing and got up to over 2000,the next day i went to log in and my account was closed, after contacting livechat they opened it but my winnings had gone down to £100...i thiught maybe i over looked a condition and actually had more luck i fit back up to the above amount, i cashed it out via bank transfer,gave correct details for the transfer and the na few days later i got two emails o e for each withdrawal saying it will be in my acc 1-2 days and also noticed my withdrawl had changed to processed in game...my issue is not heing able to contact anyone who. can help, i dont get replys to my emails and live chat block me the moment j ask a question...I asked livechat if they were licenced and she said yes they are its obvious lies,i know it hasnt been long but whats happening right now is exactly wat happens to everyone on here and its annoying that not many reviewers have bad reciews on them

Hello pmoiras78,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with bonus as it was then reduced to 100€? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Dear pmoiras78,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.