Wild Pharao Casino - プレーヤーは撤退を受け取っていません。

Dear Casino Guru Team,

Unfortunately I have a problem at Wild Pharaoh Casino. My withdrawal of €230 was processed on 05/13/2022, but I have not received any money to date. The support says it's the bank's fault and there's nothing they can do.

I need help because unfortunately I can't get any further.

Thank you very much!

Sehr geehrtes Casino-Guru Team,

leider habe ich ein Problem beim Wild Pharao Casino. Meine Auszahlung in Höhe von 230€ wurde am 13.05.2022 bearbeitet, jedoch habe ich bis heute kein Geld erhalten. Der Support meint, die Bank wäre Schuld, man könne nichts machen.

Ich brauche Hilfe, da ich leider nicht weiterkomme.

Herzlichen Dank!

Dear Gr33ndoc,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?

Do I understand correctly that your withdrawal has been marked as "processed" since May 13?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi Kristina!

Yes I have already had 3 successful withdrawals, that's why I don't understand the current problem either. The payout has been there for a long time, it was only "processed" on May 13th.

The win was made without a bonus, deposit was €10 PSC.

Yes, my payout was processed on May 13, but no money has been received to date.

Thank you Kristina!

Best regards

Hi Kristina!

Ja ich habe schon 3 erfolgreiche Auszahlungen gehabt, deswegen verstehe ich auch das derzeitige Problem nicht. Die Auszahlung steht ja schon länger, wurde nur am 13.05 "processed".

Der Gewinn wurde ohne Bonus erzielt, Einzahlung war 10€ PSC.

Ja, meine Auszahlung wurde am 13.05 bearbeitet, jedoch bis heute kein Geldeingang.

Vielen Dank Kristina!

Herzliche Grüße

Thank you for your reply, Gr33ndoc. Could you please advise when exactly you made the last successful withdrawal? Approximately how many days did it take? Did you use the same withdrawal method in the past?

Good morning Kristina,

Unfortunately, I can no longer see the last successful payout in the Wild Pharaoh because you can only see the history on one side and cannot scroll.

But for the last two withdrawals (€300 and €400) it took about 2-3 weeks for the money to be in my account. The payouts are about 2-3 months ago.

Yes, I have always paid out by bank transfer and always to the same account with the same account details.

Many thanks for your help!

Guten Morgen Kristina,

leider kann ich die letzte erfolgreiche Auszahlung nicht mehr sehen beim Wild Pharao, da man die Historie nur auf einer Seite sieht und nicht scrollen kann.

Aber bei den letzten beiden Auszahlungen (300€ und 400€) hat es ca 2-3 Wochen gedauert, bis das Geld auf meinem Konto war. Die Auszahlungen sind ca 2-3 Monate her.

Ja, ich habe immer per Banküberweisung auszahlen lassen und immer auf das gleiche Konto mit identischer Kontoverbindung.

Vielen Dank für Eure Hilfe!

Thank you very much Gr33ndoc for your cooperation. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Thank you very much Kristina!

I'm also hoping for a happy ending as I haven't had a bad experience with Wild Pharaoh so far.

I wish you all the best, best regards!

Herzlichen Dank Kristina!

Ich hoffe auch auf ein gutes Ende, zumal ich bisher keine schlechten Erfahrungen mit Wild Pharao gemacht habe.

Ich wünsche dir alles Gute, liebe Grüße!

Hello, Gr33ndoc,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Wild Pharao Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Wild Pharao Casino Team,

Could you please state the reason why the player's withdrawal has not been completely processed yet, and what is the estimated time frame for processing the payment?

Thank you in advance for providing the information.

Hi Branislav,

Hi Wild Pharaoh Team,

Many Thanks!

Hi Branislav,

hi Wild Pharao Team,

vielen Dank!

Dear Gr33ndoc,

I am not sure if I understand your last post correctly.

Is there any progress on your issue?

Hi Branislav,

no, I just wanted to thank you for helping me �

Unfortunately I have not received any money from the Wild Pharaoh until today.

I look forward to the participation of the Wild Pharao Casino team!

Kind regards

Hi Branislav,

nein, ich wollte mich nur bei dir bedanken, dass du mir hilfst �

Leider habe ich bis heute kein Geld vom Wild Pharao erhalten.

Ich freue mich auf die Teilnahme des Wild Pharao Casino Teams!

Liebe Grüße�

Alright, I understand, thank you for the information.

So, we are looking forward to hearing from the casino soon.

We would like to ask Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Dear Gr33ndoc,

Unfortunately, since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

In case of any questions, do not hesitate to contact me at branislav.b@casino.guru.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru