Wild Pharao Casino - 選手の退場が遅れる。

Hi

I've been waiting for something to be credited to my account since July 17th, 2022.

Nothing. On the contrary. The support treats you badly and blocks you.

I ask for help

Hallo

ich warte seit dem 17.7.2022 das etwas auf meinem Konto gutgeschrieben wird.

Nichts. Im Gegenteil. Man wird von dem Support schlecht behandelt und blockiert.

ich bitte um Hilfe

Hello scholzmaximilian1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Good day

I've been verified for about 6 weeks.

Yes, the win was accumulated with real money.

The last time was about 9 days ago and it was repeatedly about the payment. I was repeatedly rejected and blocked.

I hope you can help me to get my money. Deposited repeatedly and that would be my first win.

Kind regards

Maximilian S*****

Guten Tag

Verifiziert bin ich seit ca 6 Wochen.

Ja, der Gewinn wurde mit echtem Geld angesammelt.

Das letzte mal war vor ca 9 Tagen und es ging wiederholt um die Auszahlung. Wiederholt wurde ich abgewiesen und blockiert.

Ich hoffe sie können mir helfen das ich mein Geld bekomme. Wiederholt einbezahlt und das wäre mein erster Gewinn.

Mit freundlichen Grüßen

Maximilian S*****

Dear scholzmaximilian1,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.