Wild Pharao Casino - 選手の退場が遅れる。

Hello,

I'm still waiting for my money since July 2022. Unfortunately there is no answer from the casino. Is there anything else we can do here?

Hallo,

ich warte immer noch seit Juli 2022 auf mein Geld. Leider gibt es keine Antwort vom Casino. Kann man hier noch etwas tun?

Hello Slo97,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

My account has been verified for a very long time, for over a year.

I used a bonus but I followed the bonus rules!

I have tried many times to contact the live chat and also the finance department via email but never got an answer...

Mein Konto ist schon sehr lange verifiziert, seit über einem Jahr.

Ich habe einen Bonus verwendet aber mich an die Bonusregeln gehalten!

Ich habe sehr oft versucht den Live Chat zu kontaktieren und auch die Finanzabteilung per Mail aber habe darauf nie eine Antwort bekommen…

Dear Slo97,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.