Wild Pharao Casino - 選手の退場が遅れる。

i deposited 350 euros in total and i played with bonus.. after 5 days and many hours playing i won 1500 euros and i tried to withdraw my money.. but since august 30 i had no money and no reply. My account is fully verified and everything is fine. Please help me. The casino must be closed.

ich habe 350 Euro insgesamt einzahlt und ich habe mit Bonus gespielt.. Nach 5 tagen un viele Stunden gespielt ich habe 1500 Euro gewonnen und habe ich probiert zum meine Geld auszahlen.. aber seit dem 30 August ich hatte keine Geld und keine Antwort gehabt. Mein Account ist komplett verifiziert und ist alles in Ordnung. Bitte Hilfe sie mir.Dass Casino muss geschlossen sein.

Hello gabriele93,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear gabriele93,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, my account has been verified for more than two months and I played with bonuses first by meeting the requirements and then with real money. I had spoken to support last time for a month

Hallo, mein Konto ist seit mehr als zwei Monaten verifiziert und ich habe zuerst mit Boni gespielt, indem ich die Anforderungen erfüllt habe, und dann mit echtem Geld. Ich hatte mit dem Support letzten Mal for ein Monat gesprochen

Dear gabriele93,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.