Wildblaster Casino - プレイヤーのアカウントがブロックされました。

Hello, I registered at Wildblaster Casino, uploaded all the required documents to confirm my identity, I confirmed the identity and payment method. I started 42 000 rubles and played online roulette, as a result my balance became 60 000 rubles. I didn’t take any bonuses, I put money for withdrawal, I asked the operator how long they would withdraw money, the operator said that in the near future. The next day I did didn’t withdraw the money, wrote in support, answered expect, we’ll soon withdraw. It lasted 3 days and then I received a letter in the mail that my account was blocked and the money was confiscated due to fraudulent actions. I asked what exactly I am accused of, but I didn’t receive an answer, they just said that the decision was made and cannot be appealed. Please help me, I didn’t commit any fraudulent actions, I just played roulette and that’s all!

Здравствуйте,зарегистрировался в казино Wildblaster, загрузил все требуемые документы для подтверждения личности, личность и платежный метод подтвердили. Завел 42 000 рублей и играл в онлайн рулетку, в итоге мой баланс стал 60 000 рублей.Бонусы я не брал, поставил деньги на вывод, спросил оператора как долго будут выводить деньги, оператор сказал что в ближайшее время.На следующий день мне так и не вывели деньги, написал в поддержку ответили ожидайте, вскоре выведем.Это продолжалось 3 дня и потом мне пришло письмо на почту что мой аккаут заблокирован и деньги конфискованы из за мошеннических действий. Я спросил в чем именно я обвиняюсь, но ответа не получил, сказали только что решение принято и обжалованию не подлежит.Помогите мне пожалуйста, я не совершал никаких мошеннических действий, просто играл в рулетку и все !

Dear Дмитрий,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, I would like to know, if you received any confirmation from the casino regarding successful KYC verification? Also, could you please forward me the email from the casino, in which you were informed about your blocked account? My email address is kristina.s@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Thank you very much Дмитрий for your email providing all the necessary information. I will now transfer your complaint to my colleague Juli who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Дмитрий,

Thank you for providing us with the information we requested. We will now try to get in touch with the casino and find more information case.  

Hello!

To clarify the situation: player's account has been blocked due the breach of Terms and Conditions, Clause 10. ANTI-FRAUD POLICY>> opposite betting. https://www.wildblaster.com/terms-and-conditions

Slots provider Evolution Gaming reported to us a spotted opposite betting case related to the player's account.

After investigation it was confirmed. We recommend the player to contact the slot provider Evolution Gaming in case he disagrees with the decision after the investigation taken.

Dear Дмитрий,

Did you try to contact the slot provider Evolution Gaming? Thank you in advance for your reply.

Yes, of course I tried, several times he wrote the post and Skype, no response I never received. A.

Да, конечно пытался, несколько раз им писал на почту и в скайп, никакого ответа я не получил.

Hello, are there any shifts in my case?

Здравствуйте, есть какие то сдвиги по моему делу?

Dear Casino,

Please send us some relevant evidence that the player was involved in the mentioned opposite betting case to my email address: yuliia.k@guruadmins.com

We would like to ask the Wildblaster Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may affect its rating.

Dear Дмитрий,

After a thorough review of all the evidence provided by the casino, we decided to reject your complaint. I'm very sorry, but Wildblaster Casino has provided relevant proofs and I believe that we analyzed and explained this complaint correctly. I'm afraid there is nothing we can do in this case. We are sorry that we could not help you more with this case. I hope you understand.

Best regards,

Juli

Hello!

We have forwarded the report explaining the decision taken according to the players account.