Wildcard Casino - プレイヤーの撤退は遅れています。

I received a lot of offer emails and I let myself be tempted to play briefly 3 deposits made and a withdrawal of €2000, on the casino I have confirmation that my withdrawal was in order but I did not receive any email and of course the service does not answer me! several mail and direct contact on the casino and nothing! really dishonest and thieves this casino

Dear Alba696,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed, so it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Before we move forward, could you please advise when exactly you requested this withdrawal?

Looking forward to hearing from you.

Best regards,

Kristina

I requested the withdrawal recently on 27.02.2022 but where I doubt it is that this casino did not send me a withdrawal confirmation or even saying we were going to check your request, no email. I then found out (far too late) that another person made several withdrawal requests and that this casino no longer responds to the message .. it is already the 2nd casino that thieves my money really disappointing can not even do more trust

I fully understand your frustration, Alba696. However, I will set the timer for additional 9 days giving the casino two full weeks to process the payment and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

ok thank you I hope it can be solved because on 4 casino 2 they never pay me I'm seriously starting to tell myself is it like that on all casinos? file lose and the days or wins in us not respond briefly waiting for 9 more days

on March 4 he answered me questions about deposits, I think he was not aware that I had a withdrawal of €2000 pending then I said that I have been waiting for more than 72 hours my withdrawal and since then no response!!!

Thank you for the updates. Have you made any successful withdrawals before? Could you please confirm that you passed the KYC?

no, this is the first time that I have requested a withdrawal and all the documents are already in their possession. currently I have 0 in account but when I request a withdrawal let's admit €100 it tells me that I already have a withdrawal in progress

Could you please advise if you see the withdrawal request of €2,000 in your casino account? If yes, is it marked as pending or processed?

no I just see that I have a pending withdrawal I do not see how much and since when. I don't even see the deposit history. and yet I have made deposits at this casino. he doesn't even answer whether it's by email or on their platform

One last thing, do I understand correctly that you have accumulated your winnings with a bonus?

yes I deposited 50€+50€ of bonus but I bet the conditions of the bonus without problem. while there was the bonus money I couldn't withdraw anything. The withdrawal request and impossible (this day I deposited 4X50€) and can be thousands since my registration 2019-2020 approximately

and for the bonus you have no choice it is automatically put on your account 😓😓😓

Thank you very much Alba696 for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

thank you, I had a question, can a casino be forced to pay the winnings? because at the moment he does not answer any emails and the same thing hundreds of messages on their platform and nothing. when I had questions about the deposits then there they are always present

I no longer have access to my account it is closed I guess brief is also no news for 3-4 weeks

Hello, Alba696,

I am sorry to hear that your withdrawal has been delayed. Moreover, your account was closed, as you stated. Regarding your question - no, I do not think the casino can be forced to pay the winnings. Only the gaming authority could force it to pay if the casino is regulated by any authority.

I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Wildcard Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Wildcard Casino Team,

Could you please state the reason why the player's withdrawal has not been fully processed yet and when can they expect the payment? Can you explain to us why the player's account has been closed?

Thank you in advance for providing the information.

thank you for your help I hope you will have an answer me he never answered me when it was a question of withdrawal on the other hand very active on the deposits

And you have news from this casino of thieves?

Dear Alba696,

Unfortunately, my attempts to contact the casino also outside this open thread were not successful. I have not received any reply until now. However, I will try to contact them again.

We would like to ask Wildcard Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

lol he won't answer he's dishonest I made at least 100 messages never answered them and yet he continues to scam people! as long as it's questions to deposit they are active but when we ask them to pay the winnings they block us and no longer respond to any messages

they are incredible, they continue to send me bonuses even though they don't pay me and they block my account, I don't understand how they can let a casino like this do what they want!!! 😡😡😡

I take it you have no news? is of course the money I deposited was useless? and my earnings of 2000 € I could never recover it? and this casino can continue to scam everyone without worrying? really disappointed 😓😓😓

Dear Alba696,

Yes, you are right, I have no news. Since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

There is one more option how you can try to resolve your issue or speed up the process - to contact the gaming authority the casino is regulated by and submit a complaint with the authority, if the casino has a valid license. In case of any questions, do not hesitate to contact me at branislav.b@casino.guru.

I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru