Wildcard Casino - プレイヤーの撤退は遅れています。

Won 1200 euros in April 2020 (yes over 2 years ago)

Emailed ID over to get verified to get it - then heard nothing. 1200 euros still pending now, May 2022. I have sent over 100 emails regarding this - no reply. No way of contacting other than via email - no phone number or live chat. Dont know who to contact for help as I want my 1200 euros. I withdrew the funds at a time I was emailed a - Fast withdraw promotion - which is a joke as 2 years later still waiting for my funds. I keep emailing them everytime they send a promotion asking for my funds in the hope someone with a conscious will actually reply and help me.

Dear James,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?

If there is any other relevant communication between you and the casino, please, forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear James,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.