WildFortune.io Casino - プレーヤーのデポジットはアカウントに入金されていません。

Hi,

I need this resolved here, as their support does not even respond to me anymore, and always keep not notifying me on emails.

The case

It all started when i started depositing on their site, my first deposit went through, but my second never credited.

I reported this to support, and it took almost a week for me to get them to updatee me, where they said claim i deposited below amount, and funds are lost.

I have tried to ask them where it says this, because on the deposit page, which i have shown them proof of, it says "send any amount in eth to", nothing about any limits or anything.

I simply want my deposit, and i would like the casino representative from wildfortune.io to acknowledge they ignore my emails.

Dear kingdms,

Thank you very much for submitting this complaint. I'm sorry to hear about your issue with WildFortune.io Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please specify the amount you deposited to the casino in ETH?

Kindly forward any relevant communication between you and customer support regarding this issue to veronika.l@casino.guru. Alternatively, you may post the screenshots here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

As the casino barely responds to the emails, and they are all over the place i cant guarantee everything. But i will send you their response to my deposit case. And frankly i have sent them over 20 emails, they have responded to 2 of them, and most of them just close as resolved after 48 hours. And i can't bare anymore time wasted to collect all emails, i am sorry.

Ask the representative to send all of that over when you contact them, i dont feel like spending much more time on this issue, which should have been solved a week ago

And i have also attached the proof of the deposit page, not stating min deposit, and saying "send any amount". This contradicts their statements of a min deposit, which is not my fault.

Thanks

Amount deposited 0.00982 ETH

The casino has credited my deposit.

You can close case as resolved

Dear kingdms,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru