Wildz Casino - プレイヤーに不明な問題があります。

Wins dont register your balance and live chat tells you that you didnt play or vin that game. One time i didt get ss but still they told that you didnt win enytihing🤷🤷

Dear lyytineniiro97,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Wildz Casino. I’m afraid I will need more information regarding your problem. Please could you elaborate?

Do I understand correctly you encountered technical difficulties while playing in the casino?

I will be waiting for your reply patiently.

Best regards,

Tomas

All winnings are not added to the balance when playing with real money or when playing with bonus money, the sums won from free games are also not added to the balance and the game rounds are not shown in the game history

Kaikki voitot eivät lisäänny saldoon oikella rahalla pelatessa tai bonusrahalla pelatessa myös ilmaispeleistä voitettut summat eivät lisäänny saldoon ja pelikierrokset eivät näy pelihistoriassa

Could you please forward your game history to tomas@casino.guru? Please highlight the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that we'll need supporting evidence in order to proceed with this case as it would be close to impossible to confront the casino without it.

Looking forward to hearing from you. Thank you in advance for your understanding.

Dear lyytineniiro97,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.