Wildz Casino - プレイヤーの引き出しが遅れています。

Hello I was told at Wildz that I should verify my account, so my account is also blocked and can only make withdrawals, which was done properly, but the problem is my money is not paid out, but I applied for it before my account was blocked ... The customer service writes me all the time that I should be patient, maybe you can help me please.

Hallo mir wurde bei Wildz gesagt ich solle mein Konto verifizieren deshalb ist mein Konto auch gesperrt und kann nur Auszahlungen tätigen habe das auch ordnungsgemäß gemacht jedoch das Problem ist mein Geld wird nicht ausbezahlt habe das jedoch schon vorher beantragt bevor mein Konto gesperrt wurde.... Der Kundenservice schreibt mir auch nur die ganze zeit dass ich mich Gedulden soll vielleicht könnt ihr mir bitte weiterhelfen.

Dear Wolfgang1,

Thank you very much for submitting your complaint. I must admit I am not quite sure what is going on here, but please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. I am afraid you will have to go through this process if you want to get your winnings.

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Thank you in advance for your reply. I hope, we will be able to help you resolving this case as soon as possible.

Best regards,

Kristina

Dear Wolfgang1,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.