Wildz Casino - プレイヤーの撤退が遅れています。

I have been waiting for my withdrawal from your casino for over 3 weeks. You have asked me for KYC information which I have sent in multiple times with no resolution in sight. I have contacted customers care a few times and they don't really help with much, also sent an email Sept. 25th with documents attached.To top it all off your company has not even contacted me in the last 2 weeks regarding this situation, either way. I now feel like you just don't want to pay out my winnings.

Extremely disappointed in your customer service. Regards, Karin ***

Dear Karin,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. I’m sure you understand that I don’t work for Wildz Casino, but as one of the Casino.Guru independent employees and professionals I’m trying to help you to resolve your problem.

Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you received any funds in the past or this were your first withdrawal request? Were your winnings accumulated with or without active bonus?

Do I understand it correctly that your withdrawal is still pending inside your account without being processed?

I realize that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

Hi

Yes, actually I already have received funds from Wildz casino in the past, prior to this one. And no it was not bonus funds, I don't use those since I am fully aware that they don't pay those out. This is a straight withdrawal of winnings. Thank you for your support. Karin

Thank you very much, Karin, for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi Karin,

I looked at your case and understand your situation. I will contact the casino and see if I can help.

We would like to ask the Wildz Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Hi Karin,

I managed to get a reply from the casino by Skype. They informed me your withdrawal was processed on the 19th of October, can you confirm this?

Dear Karin,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Even though we assume that the issue has been resolved, without a confirmation from the player, we are forced to reject this complaint.