Wildz Casino - プレイヤーの撤退は遅れています。

I have on 06/02. requested a payment of 150 euros and on 03.06. a payout of € 30.

I haven't received anything yet.

On June 10th I was in contact with wildz via chat, they wanted my bank statement to see if I really hadn't received the money. I sent it immediately and it said I was receiving an email. I haven't heard anything so far.

Ich habe am 02.06. eine Auszahlung von 150 Euro beantragt sowie am 03.06. eine Auszahlung in Höhe von 30€.

Ich habe bisher nichts erhalten.

Am 10.06. habe ich per Chat Kontakt zu wildz gehabt, diese wollten meinen Kontoauszug um zu sehen ob ich das Geld wirklich nicht erhalten habe. Diesen habe ich umgehend gesendet gehabt und es hieß ich erhalte eine Email. Bisher habe ich nichts gehört.

Dear Ommuc,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawals. Could you please advise if you have received any tracking number for the payments from the casino? Were these your first withdrawals from this casino?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. Assuming that you have completed KYC verification successfully and had your withdrawals approved, I truly believe it’s only a matter of time before you’ll receive them.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Ommuc,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.