Wildz Casino - 友人のカードで入金した後、プレイヤーのアカウントがブロックされました。

Hi I deposited with a friend's card not realising that you aren't aloorwed they blocked my account and I can't verify my friends documents as he has no id..I've asked them to return the money to my friend's card and they wont

Dear nhand92,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I checked the casino's terms and conditions and I found this: https://www.wildz.com/en/info/terms-and-conditions/

"4.13 - In relation to deposits and withdrawals of funds into and from Your Account, you acknowledge that you shall only use such credit cards and other financial instruments that are valid and issued by lawful institutions and that legally belong to you. We retain the right to prohibit the use of company credit cards."

Furthermore, please check our Fair Gambling Codex for Players https://casino.guru/fair-gambling-codex-for-players:

"Payments

For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."

I’m afraid there’s not much we can do for you when this rule is broken.

We can only recommend your friend get an ID issued in his name in order to verify his identity and that he's the owner of the payment method.

Thanks for your understanding.

Please let me know if there is anything else we might assist you with, otherwise, I'll close the complaint.

Best regards,

Tomas

Dear nhand92,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.