Wildz Casino - 選手の退会が遅れました。

I've sent all documents an a vaild ID an Wilds casino have also asked my bank for a BIC code which was provided. Ive saved all transcripts from the Suport of Wilds since ive registered an when I asked for my Withdrawal of $300 they told me it was within 24hours. Can you help me with this situation please!!

Dear herawhioke,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

PS: Could you please advise the URL of the casino website?

No!! Not with my situation if I sent my bank details with a valid ID an a vaild address which only the address got accepted then tell me Petranella why ask me for a BIC bank code for the withdrawal an my account is now blocked. I cant access it at all without a valid ID... Wilds Casino 13 is a scam.

Easy to except my credit card but not my vaild ID...money hungry kunts!!

The website https://www.wildz.com/nz/ are shit..

I have switched your complaint to the correct casino.

Could you please specify how many days ago was your withdrawal requested? Do I understand correctly that your account is now blocked?

Dear herawhioke,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Additional comments from the player:

"I've just told you that I can't access my funds owing to me $300 I've provided all documentation an account is blocked"

Thank you, herawhioke, for getting back to us. Could you please specify how many days ago was your withdrawal requested?

As proof of payment please see attachment

Please read wilds chat support request..

Your request (2981335) has been updated. To add additional comments, reply to this email.Hera Whioke

September 16, 2022 at 04:30

Chat started: 2022-09-16 03:24 AM UTC

(03:24:39 AM) Hera Whioke: Hi

(03:26:01 AM) Hera Whioke: How long does it take for my Withdrawal to be released to my bank account thank you

(03:26:35 AM) *** Linda joined the chat ***

(03:26:45 AM) Linda: Hi Hera Whioke, welcome to live chat! I'm Linda and I will be helping you today.

(03:26:52 AM) Linda: Let me take a look into your account. One moment please. :)

(03:27:13 AM) Linda: Our Payments Team aims to process withdrawals within 24 hours. It shouldn't be long until they reach your request.

Once we have processed your withdrawal request, you will receive an automatic confirmation email.

(03:27:15 AM) Hera Whioke: If ive did it correctly

(03:27:26 AM) Linda: Yes, it is correct

(03:28:11 AM) Hera Whioke: Sorry I'm a first timer..but thank you..

(03:28:40 AM) Hera Whioke: Take care..

(03:28:48 AM) Linda: No worries :)

(03:28:49 AM) Linda: Is there anything else I can help you with ?

(03:29:10 AM) Hera Whioke: No, thank you..

(03:30:03 AM) Linda: Thank you for oyur time Hera & don't hesitate to contact us again if you have any questions. Have a good day :)

(03:30:05 AM) *** Linda left the chat ***

Dear herawhioke,

Now we know when you deposited funds into your account, could you please specify when exactly was your withdrawal requested? Thank you.

Dear herawhioke,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.