Will's Casino - プレイヤーの賞金は没収されました。

one week before i deposites 30€ and took 100% bonus as i completed my money get forefeit i ask operator many time the reason of money forefeit they keping telling me your complaint is under review one of operator told that your money is not forefeit you have finished money. but this is not true

Hello welwisher,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly that all of your winnings have disappeared?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

i sent you chat script please check

Thank you for your reply and email, welwisher. Could you please advise when exactly you reported this issue for the first time?

3rd march

3rd march

Do I understand correctly that you accumulated winnings of 30€ with this bonus, but all your winnings disappeared?

total was there 30€ and yes all was dispersed

Could you please forward me your game history from the point you started playing with this bonus? My email address is kristina.s@casino.guru. Thank you in advance.

i forward history

Do I understand correctly that your game history is divided into sessions according to the games you played? Could you please provide a more detailed game history? I cannot tell from your screenshots if this is the amount you won or lost:

Ideally, please forward me your full game history in PDF or Excell format.

you are just passing time with me. you not going to give me my €that is why you are asking strange thing. in history there are 45 pages and there is no option to save it as pdf and i am using phone not pc then how can i save them all in excel? ok, so keep money from my side thanks.

Please understand that in order for me to proceed with this complaint I have to make sure that everything you claim is supported by evidence because from what I have gathered so far it seems that you lost the money.

However, if you are no longer interested in our help, please let me know and I will close the complaint. Thank you in advance.

casino guru please close the complaint as unresolved

I am now closing this complaint as per your request. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.