William Hill Casino IT - 入金後、プレイヤーのアカウントがブロックされます。

I registered on the WILLIAM HILL site, made a deposit of €3000, placed two bets and then they blocked my account without any explanation.

How do I get my money back?

mi sono iscritto al sito WILLIAM HILL, ho fatto un versamento di 3000€, ho piazzato 2 mscommesse e poi mi hanno bloccato il conto senza nessuna spiegazione.

come faccio ariavere i miei soldi?

Dear vanadio77,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please clarify how much funds you had left in your casino account after these bets?
• Which games did you play - slots, live casino, sports betting, etc.?
• Did you activate any bonuses on top of your deposit?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear vanadio77,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.