Win A Day Casino - プレーヤーは全体的なカジノ体験に不満を持っています。

I am a VIP PLAYER, have deposited a lot of money and had to make costly foreign transaction fees in order to play. The casino was gracious enough to reimburse me for them but since that time I have made 5 deposits and was not given any bonuses for them (after I Lost all my money by the way). I feel like the reimbursements for the foreign translation fees should not have been held against me. I probably will not be playing there much after this!☹️😡

Dear Jennifer,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Even though I understand your point of view, please understand, that each casino has a different bonus policy and rewarding system. A bonus is something like a gift from the casino that the casino can decide whether you are eligible for receiving them or not.

Also, I would like to point out, that transaction fees are often deducted by the bank (international transaction fees and/or currency exchange fees), and there is nothing what casino could do about it.

If you aren’t satisfied with this casino, please consider checking out our list of recommended casinos and maybe you will find something interesting for you:

https://casino.guru/top-online-casinos#tab=RECOMMENDED&sort_by=GURU_RECOMMENDED

If there is anything else, I could help you with, please do not hesitate to let me know, otherwise I will be forced to reject this complaint.

Best regards,

Kristina

Wow! Never mind

Unfortunately, we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.