Win MaChance Casino - プレイヤーの撤退が遅れています。

I wagered the amount so I can do the withdraw, but when I ask for the withdraw they didn't send the money, the took the money from my balance but didn't send it to my Skrill account. It's been more than a month since this problem started and it's not solved till today.

Dear TimTym,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please, could you advise if you have accumulated your winnings with or without an active bonus?

Have you ever made a successful withdrawal before?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru. (or alternatively post it here).

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear TimTym,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.