Win2day Casino - プレイヤーは賞金に関して不当な扱いを受けたと主張する。

I had 1200 Euros in my account, and the whole time the bet was 4.50. Out of 1200 Euros, not a single free spin. This is electronic theft; it has nothing to do with fun. Honestly, win2 Day.

Habe 1200 Euro auf mein Konto gehabt die ganze Zeit war der Einsatz 4.50 von 1200 Euro kein einziges freispiel das ist elektronischer Diebstahl das hat mit Spaß überhaupt nichts .Ehrlich zu tun win2 Day

Dear zlatkopetronijevic1,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 22Win Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please specify what is the website of the casino this complaint is about?
• Could you please explain in more detail what free spins were you expecting to receive?
• Did the casino confiscate your balance based on any particular rules?
• Have you contacted casino support and asked for assistance? With what result?

Thank you very much in advance for your reply.

Best regards,

Tomas

Win 2 Day contacted me or sent me an email, a normal letter with a pre-printed formula and forwarded it without checking whether it was really a mistake that day. I played Book of Ra

Win 2 Day hat sich gemeldet bzw mail geschickt ganz normales Schreiben formel vorgedruckt und weitergeleitet ohne zu prüfen ob es an diesen Tag vielleicht wirklich ein Fehler war ich habe book of ra gespielt

Dear zlatkopetronijevic1,

Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Dear zlatkopetronijevic1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I apologize for not replying sooner.

Dear zlatkopetronijevic1,

Could you please explain whether the casino accused you of breaching the maximum bet rule in the casino? From the correspondence you sent earlier, it can't be determined what the issue is and how we may assist.

Please provide more information regarding the issue, supported by evidence or communication with the casino.

Dear zlatkopetronijevic1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.