Winaura Casino - プレイヤーのアカウントは理由なく閉鎖されました。

Hello, winaura closed my account after i provided everything (proof of id, proof of address, proof of payment) and after i did the verification in skype too, they did not gave me any reason why they closed my account and stole my money

Please help me with this fast

Thank you very much

Dear Drakkor,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you kindly specify what types of games you played? Were they slots, live casino games, or did you make bets on sports?

Did you accumulate your winnings with or without a bonus?

Could you please describe what questions the casino asked you during the Skype verification call?

Have any of your documents been approved during the KYC?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika