Winawin Casino - プレイヤーの入金が遅れています。

Three weeks ago!!!!!

Money still not in account!!!!!

Drei wochen her!!!!!

geld immer noch nicht auf konto!!!!!

Hello bestellungenduvan,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Winawin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello,

that was my first deposit.

no bonus was used and I have never played.

has not yet been verified.

last correspondence was yesterday and it was about the missing deposit.

Hallo,

das war meine erste Einzahlung.

kein Bonus wurde genutzt und ich habe noch nie gespielt.

verifiziert wurde noch nicht.

letzte Korrespondenz war gestern und es ging um die fehlende Einzahlung.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

And this is your help???

Und das ist eure Hilfe???

Hello bestellungenduvan,

The standard procedure is to contact your payment provider in order to receive payment confirmation which then you must send to the casino so they can locate your lost funds. Did you do that?

And

Ja

Hello bestellungenduvan,

Please answer to the questions accordingly otherwise we won't be able to proceed in resolving the complaint.

Yes, I've done it several times

Ja, ich habe es mehrfach gemacht

Hello bestellungenduvan,

The complaint will be now rejected due non-cooperation.

Wish you best luck.

Regards,

Nick