WinBoss Casino - プレイヤーの撤退は保留中です。

Withdrawal has been pending for 3 days with approved documents and then I received an email stating that I requested the closure

Retragere în curs de 3 zile cu documente aprobate și după am primit e-mail ca am solicitat eu închiderea

Dear ditubogdan5, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Do I understand correctly that you currently can't access your casino account? Did the casino inform you what happened with the remaining balance?

Thank you in advance for your reply.

Best regards, 

Kristina

Dear ditubogdan5,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.