WinGaga Casino - プレイヤーの撤退が遅れています。

Good morning,

My complaint is about a withdrawal request that I made not at a casino but related to football, specifically from 9/23. The responses I've been receiving from customer service are the standard "delay due to technical issues, we ask for your understanding," etc. How can you expect understanding if there is no consistency? I would like to point out that the terms state that withdrawals are processed within 3 business days, and it's already been 9! Thank you in advance.

Καλημέρα σας,

Το παράπονο μου σχετίζεται με ένα αίτημα ανάληψης που έχω κάνει όχι σε καζίνο αλλά σε ποδόσφαιρο και συγκεκριμένα από της 23/9, ότι απαντήσεις του τμήματος εξυπηρέτησης είναι οι τυποποιημένες καθυστέρηση λόγω τεχνικών προβλημάτων ζητάμε κατανόηση κτλπ,πως να υπάρχει κατανόηση αν δεν υπάρχει συνέπεια όμως;; Να τονίσω ότι στους όρους αναγράφεται ότι οι αναλήψεις επεξεργάζονται μέχρι και 3 εργάσιμες και έχουν περάσει ήδη 9!! Σας ευχαριστώ εκ των προτέρων

Dear panosmantzwros006,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello again, it's not about casinos but about football in particular just because I see that you are the only site that deals with complaints from various users in various bookmakers I said to try, what I can tell you is that I have made no twenty withdrawals on in the past without any problem but now for some reason (not specified exactly) there is a long delay I have contacted them via chat 4-5 times I have sent emails but nothing happens unfortunately

Γειά σας και πάλι,δεν έχει να κάνει με καζίνο αλλά με ποδόσφαιρο συγκεκριμένα απλά επειδή βλέπω ότι είστε το μόνο σάιτ που ασχολείται με παράπονα διαφόρων χρηστών σε διάφορες στοιχηματικες είπα να προσπαθήσω, αυτό που μπορώ να σάς πω είναι ότι έχω κάνει καμία εικοσαρια αναλήψεις στο παρελθόν χωρίς κάποιο πρόβλημα αλλά τώρα για κάποιο λόγο (δεν διευκρινίζεται επακριβώς) υπάρχει μεγάλη καθυστέρηση έχω επικοινωνήσει μαζί τούς μέσω chat 4-5 φορές έχω στείλει ιμειλ αλλά δεν γίνεται κάτι δυστυχώς

Dear panosmantzwros006,

Based on your post https://casino.guru/forum/casinos/wingaga-casino---general-discussion#post-137105 we'll consider your withdrawal paid out and the complaint as resolved,

We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru