WinLegends Casino - プレイヤーがデポジットとボーナスに関する紛争を抱えています。

Both of my two deposits failed even though I had clicked on the bonus. After the last two, the third one was successful, but they claimed that the bonus wasn't clicked even though I was on the same deposit page... They also kept changing their stance while claiming to be stating facts.

The live chat is a joke. They respond but are powerless and unnecessary

2 insättningar var båda misslyckas men har bonus i klickad, efter dem 2 sista lyckas den tredje men då hävdar dem att bonus inte var i klickad även fast jag varit på samma insättningssida… Samt att dem försöker säga att dem talar fakta men ändrar sig hela tiden

live chatt är ett skämt. Dem svarar men är maktlösa och onödiga

Dear cpbarnqq,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with WinLegends Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if you were able to activate another bonus with casino live chat or directly in your casino account?
• Have you decided to play with your deposited funds, or have you asked live chat for a refund of your funds?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

No could not activate any additional bonus, asked support if there was any other bonus or if they could help me but they said no.

today I saw that they had a bonus promo where you had to take no deposit bonus and then contact support, but apparently you had to write specific words.

argued that I contact support the day I made the depo and that it doesn't say that you should specifically point this out and then they called me stupid. Very funny.

Nej kunde inte aktivera någon ytterligare bonus, frågade support om det fanns någon annan bonus eller om dem kunde hjälpa mig men dem sa nej.

idag såg jag att dem hade visst en bonus promo där man var tvungen att inte ta någon deposit bonus och sedan kontakta support men tydligen skulle man skriva specifika ord.

argumenterade att jag kontakta support dagen jag gjorde depo och att det inte står att man specifik skulle påpeka detta och då kallade dem mig dum. Riktigt roligt.

Is your balance untouched in your casino account, or have you decided to play it? Have you requested a refund of your funds?

I'll await your response.

No assumed that the bonus was on and after I contacted support I knew they would never refund

Nej utgick från att bonusen var påslagen och efter jag kontaktade support så visste jag att dem aldrig skulle återbetala

If you played the deposit, there is no further assistance we can offer.

Could you please confirm you played the deposit down? I didn't understand your last comment.

Dear cpbarnqq,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.