WinLegends Casino - プレーヤーのアカウントは不明な理由で停止されました。

I did many deposits through Astropay, playing funds entirely over about a week. I played mainly live games, and some slots.

The last time I made a LTC deposit and, after losing it entirely, I requested a withdrawal of my remaning funds (11000 ARS or USD 40 at the moment).

I got blocked with the excuse of "gambling addiction" (a generic excuse message they show to blocked accounts). After several attemps to contact support, who were eluding me, they told me I broke their AML policies (they never argued why) and then refused to pay me nor to answer me anymore.

Dear lautaroka9,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with WinLegends Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Did you achieve your current balance with or without an active bonus? Does $11000 represent your winnings in the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

No, I had no active bonus.

Could you please specify how much you deposited in the casino using astropay, and how much you deposited using cryptocurrency?

I'll await your reply.

Dear lautaroka9,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.