Winner Casino - プレイヤーのアカウントがブロックされました。

after depositing 3000 pesos and finally recovering and earning a thousand pesos having a balance of 4 thousand pesos my account was closed and I can no longer enter and try to communicate and I have not been able to create another account in the name of my wife so that They will answer me and their answer was we cannot contact the problem account but if I cannot access how can I do it and they just leave me hanging

despues de depositar 3000 pesos y por fin recuperarme y ir ganando mil pesos teniendo un balance de 4 mil pesos mi cuenta se cerro y ya no puedo entrar y trate de comunicarme y no he podido tube q crear otra cuenta a nombre de mi esposa para q me contestaran y su respuesta fue no podemos deve contactarnos de la cuenta del problema pero si no puedo acesar como puedo aserlo y simplemente me dejan colgado

Additional information from the player:

"I was playing and for some reason the inactive account was hard and it closed and I could not enter and had a balance of 4 thousand and I could not communicate with her by any means and what I did create other accounts one in the name of my wife and send them tex and they told me that if it was not the account in dispute they could not hold anything what I did opened another account to my name again and I sent them well. Now he tells me that the money was left because I have multiple accounts because it is the only way that I could communicate"

Dear Willy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I am not sure if we will be able to help you in this case. Creating multiple accounts is prohibited by almost every casino. Did the casino give you a particular reason for closing your account? Could you forward any relevant communication between you and the casino to kristina.s@casino.guru? I will be waiting for your reply patiently and hope to help you as soon as possible.

Best regards,

Kristina

Dear Willy,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.