Winning Days Casino - 選手の退会が遅れました。

I have $2600 in my account first tried to withdraw a $2000 but was was told 2 days later it would be rejected once it is processed because it was over the daily limit. Instead of waiting for it to be cancel I cancelled and resubmitted a smaller amount.

I now have $250 that has been processing for 12 hours. And they have just been told they have a lot of withdrawals and all requests get processed in order.

Dear Spinnie,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Ok thank you. Have taken on board your comments and will allow appropriate processing times. Appreciate your response and advice.

providing an update, I received my $250 and made another withdrawal for $1000 and once approved make a final withdrawal of $1500 as their maximum withdrawal is $1500.

my $1000 withdrawal has been waiting approval for 4 days now.

Their regular withdrawal processing times are within the hour. So thinking if I just play through the rest of the balance and forego the final $1500 I might have more of a chance to get my $1000 withdrawal approved.

still taking on board waiting 14 days, I just wanted to update.

I’d like to withdraw my complaint.

I have not yet received my money however I believe it is my inexperience with a small we casino and understanding of limitations.

of course I could be wrong but I believe because the funds aren’t as large they need to manage and allocate the funds carefully which sometimes means waiting for more funds to arrive before allocation.

and being paid super quick on my first withdrawal was might have been special 1st withdrawal treatment.

so If this is the case I actually have respect for how they have chosen to manage the funds.

and I kind of understand the difficulty in communicating that to withdrawing players, however the communication could be much improved.

I could be totally wrong but that’s how I see it:

Thank you, Spinnie, for your reply. Do I understand correctly that your problem has been resolved successfully in the meantime? Do I have your permission to close this complaint as resolved or is there anything else we could try to help you with? Looking forward to hearing from you. 

Dear Spinnie,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.