Winorama Casino - プレイヤーがボーナス条件と引き出しオプションについて尋ねる。

I can't get the money out. I deposited € 25, won € 25 bonus, however I already exceeded the amount, at this moment I have almost € 200.

When will I be able to get up? I started playing 2 days ago. Thanks

Nao consigo levantar o dinheiro. Depositei 25€ ganhei 25€ bonus, contudo já ultrapassei o valor, neste momento tenho quase 200€. 

Quando vou poder levantar? Comecei a jogar a 2 dias. Obrigado

Dear Joao,

Thank you very much for submitting your complaint. I will try to help you as much as I can. Please forward me a link of the specific bonus that you have redeemed. Have you completed wagering requirements? Did you try to communicate this query with the casino? I will be waiting for your reply patiently.

Best regard,

Petronela

Dear Joao,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.