Winorama Casino - プレイヤーのアカウントがブロックされました。

Hi, after sending the documents to the casino, I can no longer log in, the casino is winorama but I can't find it in the list

Salve, dopo aver mandato i documenti al casino , non riesco più ad accedere , il casinò é winorama ma non lo trovo nell elenco

Dear Simona,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Which documents did you provide? Were all documents in sufficient quality?

Have you asked the casino to provide an explanation? Could you forward any relevant communication between you and the casino to kristina.s@casino.guru? (Or you can post it here).

I hope we will be able to help you to resolve this issue as soon as possible.

Best regards,

Kristina

Dear Simona98,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.