Winorama Casino - プレイヤーのアカウントが停止されました。

I am resident in Portugal and at the moment I am in frank this week at work I earned an amount of 800 € when I withdraw it and denied myself because I can not use real money in France.

Before that I tried to withdraw 100 € where I was not denied anything or blocked my account as was the case.

Sou residente em Portugal e de momento estou em franca esta semana em trabalho ganhei uma quantia de 800€ a quando faço levantamento do mesmo e me negada porque não posso usar dinheiro real em França.

Antes disso tentei fazer levantamento de 100€ onde não me foi nada negado nem me bloquearam a conta como foi o caso.

Hello, João.

Thank you very much for submitting your complaint through our website. Maybe the casino support thought that you have moved to a restricted country or used a VPN software, which is forbidden in the Winorama Casino. Explaining the situation to the casino might help in cases like this, so we suggest doing so. Could you inform us about the outcome?

Best regards, Jozef

I would like to withdraw some at least since the 800 € in question and to forget

Eu queria retirar algum pelo menos já que os 800€ em questão e pra esquecer

Hello, João.

Are you going to do what we have advised? 

Hello John

Thank you for contacting the Winorama customer support team!

My name is José and I will be happy to help you!

After reviewing your question, we can verify that the department responsible for sending you an email explaining the situation.

Can you confirm that you actually received the answer to your question?

We await your confirmation.

Best regards,

José

Winorama Team Customer Support

Olá João

Obrigado por contactar a equipa de apoio ao cliente da Winorama!

O meu nome é José e terei todo o prazer em ajuda-lo!

Após a revisão da sua questão, podemos verificar que o departamento responsavel por lhe enviou um email explicando a situação. 

Pdode confirmar se de facto recebeu a reposta á sua pergunta?

Aguardamos a sua confirmação.

Cumprimentos,

José

Apoio ao cliente da equipa Winorama

Hello, João.

Could you confirm that this issue is resolved?

Best regards, Jozef

Dear João,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will consider your issue as resolved.

Dear João,

Thank you for using the Casino Guru complaint resolution center. Since we haven’t received any response regarding the issue, we consider the complaint as ‘resolved’.