Winorama Casino - プレイヤーの撤退が遅れました。

Hello

I want to close information on the payment of winnings

How long can you receive this win?

The message appears to me (reqiesta pending payment) ??

Thanks for the reply

Salve

Voglio chiudere informazioni sul pagamento delle vincite

Per quanto tempo si può ricevere la presente vincita ??

Mi appare il messaggio (riqiesta pagamento in sospeso )??

Grazie per la risposta

Dear Hicham,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem with your withdrawal. I would like to know, as this is your first withdrawal at this casino, whether you sent all required documents to verify your account. Verification as a process can take some time and until your account is fully verified, you can’t withdraw your winnings. 

Did you try to contact the casino regarding this issue? Did they give you any reason for delaying your withdrawal?

Thank you in advance for your reply.

Best regards,

Kristina

Hello

What are the documents I have to send you? !!

Thanks

Salve

Qual sono le documenti che ti devo mandare??!!

Grazie

Hello Hicham,

please note, that Casino Guru is not a casino, but a website with casino reviews. Did you try to contact the casino's live chat or email support?

Best regards,

Kristina

Dear Hicham,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Best regards,

Kristina

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.