Winorama Casino - プレイヤーはカジノアカウントにアクセスできなくなります。

They do not let me access my account telling me that it was temporarily blocked and contacting the support but there is no support and I was taken 10 € without reason

Non mi fanno accedere al mio account dicendomi che è stato bloccato temporaneamente e di contattare il supporto ma non c'è nessun supporto e mi sono stati levati 10€ senza motivo

Hello Mattia.

We are truly sorry that you have a bad experience in this casino. Could you please tell me more about your problem? How did you contact the support? I have tried to write an e-mail to the support, and they usually reply to me very quickly. What exactly has the casino told you? 

Dear Mattia,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.