Winorama Casino - プレイヤーは撤退に問題があります。

 played on the site winorama.com and I won 7000 € and for one week I made the withdrawal and they do not want to pay it. I sent them all the necessary documents and I respected all the rules of the site, I think they are actually thieves. I do not respond to emails and my request for withdrawal is in stand by

Hello Sainiuc.

We are very sorry to hear about your troubles. A very common problem at this casino is that players didn’t know that they need to fill the withdrawal request form. Did you fill this request and sent it to the casino? You need to download the form, print it, fill it out and then scan and send it back to the casino. Did you try to message them on live chat? (They were always very professional and helpful.) 

From another Winorama casino complaint:

"Each player who would like to make a withdrawal from Winorama has to submit the following documents to this email address [email protected] .
 

- ID
- Credit Card

- Proof of address

- Deposit authorization Form

If you have further questions kindly contact [email protected] or [email protected]. They will assist you in the best possible way. "

Log in from a desktop computer, go to menu>cashier>download CAF

I hope this helps. Please write us back if you still have a problem with your withdrawal.

Hello.i solved the problem , but with many mails sended to them.thank you 

Thank you for an update.

One more time we are sorry that you had a troubles.

I am closing the complaint now.