Winorama Casino - プレイヤーは支払いが遅れていると主張しています。

Payment requested on 05/16/2023 and payment was confirmed on 05/18/2023 but nothing landed on the account until today!

Chat has been telling me for a week that the problem is being taken care of but nothing is happening and they say the money was sent from your site but my bank has not received anything it has been a total of 10 days now please help

Am 16.05.2023 auszahlung beantragt und am 18.05.2023 wurde auszahlung bestätigt aber bis heute nichts am konto gelandet!

Chat sagt mir seit ner woche das man sich um das problem kümmert es passiert aber nichts und sie sagen das geld wurde von ihrer seite aus gesendet meine bank hat aber nichts bekommen ist jetzt insgesamt 10 tage her bitte um hilfe

Dear stewilson0911,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

They processed the payment again today and sent it with Netteler finally got it thanks for your help case can be closed nice thing when it works so easily

Sie haben die Zahlung heute nochmal bearbeitet und mit netteler gesendet habe es endlich bekommen danke für eure hilfe fall kann geschlossen werden angenehme sache wenn es so einfach klappt

Dear Patrick800,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru