Winota Casino - プレイヤーの出金が遅れている。

I have completed the wagering requirements, but when trying to withdraw i get an notification saying i have not confirmed my account via email.

Now i have tried to resend the email confirmation via the site pop up message multiple times but i cant see it.

I have also asked live customer support and they told me to contact their email support support@winota.com but they have not responded.

Dear Reiska57,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

When i try withdrawing an error code 1333 pops up saying i have not confirmed the account.

I still have not received my account verification email

The case below that you have already solved is similar to mine.

https://casino.guru/fi/winota-casino-pelaajalla-on-vaikeuksia-tilin-vahvistamisen

Thank you for your reply, Reiska57. Do I understand correctly that verifying your email address seems to be the only obstacle standing between you and your winnings? Have you also checked the spam folder?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Yes, verifying the account is the problem, i have been in contact with the casinos live chat support but they have only told me to contact their support email.

I have sent multiple messages via email but no response.

I have checked the spam folder.

Thank you very much Reiska57 for your cooperation. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Reiska57,

I will assist you with the complaint from now on. I went over the details of the case and the related case as well and I will do my best to help you.

I would like to ask the representatives of Winota Casino to assist us with the case.

Winota Casino,

Could you explain what is the problem with the verification of Reiska57's email? When can he expect the issue to be resolved?

Hi, little update on the situation, Winota casino has now verified my account and i am able to withdraw money.

The maximum amount is 500€ per day.

I already got the first 500 to my bank account i will inform you when i have the full amount,

Good day, 

Thank you for reaching out. 

Upon the client's request, we have assisted them with the email address verification. The withdrawals are now available for the account. The two payments in amount of 500 EUR each were already processed from our side.

Please feel free to contact us in case of any further questions.

Sincerely,

Winota

Hello all,

I am glad to hear the good news. Thanks for the update from both parties and the cooperation from the Winota Casino team.

Reiska57,

Please let us know when your withdrawals are complete, or in case you need any further assistance. I will keep the complaint open until your winnings are received. Much appreciated!

I have now received all my money to my bank account,

Thank you so much Tomas and Kristina for helping me out 🙂

Awesome news, Reiska57! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.