Winota Casino - プレイヤーの撤退は遅れています。

Hello, The casino unfortunately leaves my payouts on pending or ignores them at all.

I have not verified myself either, but have not received a request, so unfortunately I cannot verify myself.

Maybe I can finally get the ball rolling with the Guru ..

Kind regards

🙂

Hallo, Das Casino lässt leider meine Auszahlungen einfach auf Pending bzw beachten diese einfach garnicht..

Verifiziert habe ich mich auch nicht, habe aber auch keine Aufforderung bekommen, kann mich deshalb auch leider nicht verifizieren.

Vielleicht schaffe ich es mit dem Guru endlich den Stein ins Rollen zu bringen..

MFG

🙂

Dear BlazeDeluxe,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawals. Please allow me to ask a few questions so I can understand the whole issue completely.

Could you please advise if you have accumulated your winnings with or without an active bonus? How many days ago you’ve requested the payouts? Have you tried contacting the casino regarding the account verification?

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello, thank you first for the quick recording 🙂

No, I did not use any bonus, everything was with real money, 3 days or the first 2 of them € 500 each, i.e. the whole amount.

yes, I have already contacted customer service, they just said I should wait, the money will be paid out automatically -.-

All withdrawals were requested through Trustly.

With best regards

Hallo, vielen Dank erstmal für die schnelle Aufnahme 🙂

nein, ich habe keinerlei Bonus benutzt, alles war mit echtgeld, 3 Tage bzw die ersten 2 davon jeweils 500€ sprich den ganzen Betrag.

ja, den Kundendienst habe ich bereits kontaktiert dieser meinte nur ich solle warten, das Geld wird automatisch ausgezahlt-.-

Alle Auszahlungen wurden über Trustly angefordert.

Mit freundlichen Grüßen

Could you please advise how many days ago were your withdrawals requested? Thank you.

Hello, today 5 days ago 🙂

greetings

Hallo , heute vor 5 Tagen 🙂

Grüße

I fully understand your frustration, BlazeDeluxe. I will set the timer for additional 7 days and if there’s no development by next Tuesday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawals. Thank you in advance for your patience.

Hello, Winota has successfully paid out the 1000 € so the thread can now be closed.

It took a whopping 7 days, which is actually a shame, but I got it.

Despite everything, many thanks 🙂

Hallo, Winota hat die 1000€ erfolgreich ausgezahlt der Thread kann nun also geschlossen werden.

Geschlagene 7 Tage hat es gedauert, schade eigentlich aber ich habe es bekommen.

Trotz allem vielen lieben Dank 🙂

As the issue has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, BlazeDeluxe, for your cooperation and confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru