Winota Casino - 当該プレイヤーは出金が遅れていると考えています。

Hi, I've been trying to withdraw money from the casino in question for a week and a half now, I keep getting error code 5018 and the customer service says that you have to turn on the pop-up window approval, which I've done many times. So I can't enter my account information where the money is transferred.

The finance department contacted me on 17 November 2022 and said that I need to deposit €10, after which I can withdraw money normally. I deposited €10, the site told me to recycle it once before withdrawing, I did so and when I try to withdraw money, the site says with a new error code 2033 that my money is not enough for withdrawal, even though there is €498 in the account, specifically real money and not bonus money.

I was hoping that you would be able to help in this matter so that I could finally get my winnings transferred to my account.

Hei, olen nyt puolitoistaviikkoa yrittänyt nostaa rahoja kyseiseltä casinolta, saan jatkuvasti error code 5018 ja asiakaspalvelusta sanotaan että pitää laittaa pop up ikkunan hyväksyntä päälle, minkä olen tehnyt moneen kertaan. En siis pysty syöttämään tilitietojani minne raha siirtyy.

Talousosasto otti minuun yhteyttä 17.11.2022 ja sanoivat että minun pitää tallettaa 10€ jonka jälkeen pystyn nostamaan rahaa normaalisti. Talletin 10€, sivusto käski kierrättää sen kertaalleen ennen nostoa, tein niin ja kun yritän nostaa rahaa sivusto herjaa uudella error codella 2033 että rahani eivät muka riittäisi nostoon, vaikka rahaa on tilillä 498€ nimenomaan oikeaa rahaa eikä bonusrahaa.

Toivoisinkin että kykenisitte auttamaan tässä asiassa jotta saisin viimein voittoni nostettua tililleni.

Dear nipya,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear nipya,

Have you received your withdrawal from the casino yet?

Dear nipya,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.