WinPort Casino - プレーヤーが資金を入金するのに苦労しています。

I received an email awhile back inviting me to sign up here and play. When I first signed up their system wouldn't let me sign up. I contacted customer service and they said that for security reasons the system would not let you complete the registration process.

see emails below

Me:Dears sirs, I received a link to your Winport website. I signed up and tried to deposit. Now it says my account is blocked. Why is this? I never had an account with win port. I contacted chat service and the said my account was deactivated. Can you please check into this?

Dear Jay,

As I have checked, the account has been deactivated by the system due to the security reasons. I'm afraid you are not allowed to play with us, unfortunately.

me: Why? I deserve a reason

I totally understand your frustration. Unfortunately such information is confidential and hidden by the system, so we can only see, that it is due to the security reasons that led to the account deactivation.

So I gave up. Today I decided to try again because I really like the selection of games they have. I contacted customer service and asked to have my account reopened. They responded and said you account has been re opened. Wow great..so I clicked on cashier, Deposit and ..

there were no deposit options available for me. (see attached).

So now they let me in to play but I can't because I have no options. I contacted chat and she said she was going to find out why this is happening ...I was never a member here and I was a member at Highway but I couldn't deposit there either. I find this totally unfair.

Dear zena5755,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand completely what the issue is. Do I understand correctly that depositing option has been disabled completely for your account? Have you been advised what is necessary for the problem to be resolved?

If there's any relevant communication, please forward it to petronela.k@casino.guru.

Looking forward to hearing from you. I hope we will be able to help you to resolve this unpleasant situation as soon as possible.

Best regards,

Petronela

If you go to the depositing page there are no icons for choices of which deposit you want to use. Like Mastercard, Visa, American Express, bitcoin etc. See photo attached (Petronela: screenshot deleted as per the player's request)

All email correspondence is listed above.

Please understand, that we can’t penalize the casino for blocking your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. 

If the casino doesn't hold any of your funds, I’m afraid, there’s not much we can do for you.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Thanks for trying

Well I have an update. Now I am blocked when trying to sign on...

I give them minus zero stars

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.