Winpot Casino - プレイヤーが賞金を受け取れずにいます。

Hello, how about more than 10 days ago I had some winnings at WINPOT CASINO, so I chose to withdraw at the beginning because it was the first time I had withdrawn, they asked me for several documents beforehand, I understand that since they want to confirm that it is the owner of the account who receives the money, I sent everything they asked me, they gave me a period of 24 to 72 hours, which I had to wait approximately 5 days to have a concrete answer since the matter was crossed Saturday and Sunday and after 5 days they contacted me to request information of a card and an authorization letter signed by the holder of that card since they had lent me the card but the funds were mine, it was something that seemed somewhat exaggerated to me due to the fact that to deposit you can deposit without so much requirement but At the time of withdrawing, if they get a little stricter, in short, I sent everything that they requested in relation to that card so that they could corroborate that in reality the funds were mine, hard or It took approximately 5 days for them to verify those documents until they finally told me that my withdrawal had already been authorized because I only had to wait 24 to 72 more hours for the funds to arrive on my card. After that I receive an email where They say that my bank account was blocked and they could not process the transfer or that I had possibly reached my limit of funds, to which I called the customer service area of my bank so they tell me that my account at no time It has been blocked and my account had no limit to receive transfers, so I went and told the technical area of WINPOT CASINO that, so it's been more than three days and they tell me that they are about to process the deposit that doesn't take long. get my money and I don't really see any other excuse why my withdrawal is not expedited

Hola que tal hace más de 10 días tuve unas ganancias en WINPOT CASINO por lo que opte por retirar al principio por ser primera vez que retiro me pidieron varios documentos de antemano eso lo entiendo ya que quieren corroborar que sea el propietario de la cuenta quien recibe el dinero,envíe todo lo que me pidieron me dieron un plazo de 24 a 72 horas las cuales tuve que esperar aproximadamente 5 días para tener una respuesta concreta ya que se atravesó sábado y domingo el asunto que después de 5 días me contactan para solicitarme información de una tarjeta y una carta de autorización firmada por el titular de esa tarjeta ya que a mi me habían prestado la tarjeta pero los fondos eran míos fue algo que me pareció un tanto exagerado por el echo de que para depositar puedes depositar sin tanto requisito pero a la hora de retirar si se ponen un poco más estrictos en fin mande todo lo que me solicitaron en relación a esa tarjeta para que corroboraran que en realidad los fondos eran míos duro otros 5 días aproximadamente para que verificaran esos documentos asta que por fin me dicen que ya se había autorizado mi retiro por que ya solo quedaba esperar de 24 a 72 horas más para que llegarán los fondos a mi tarjeta posterior a eso recibo un correo en donde dicen que mi cuenta de banco estaba bloqueada y no pudieron procesar la transferencia o que posiblemente habia llegado a mi limite de fondos,a lo que yo marque al área de atención a clientes de mi banco por lo que me dicen que mi cuenta en ningún momento a sido bloqueada y que para recibir transferencias mi cuenta no tenía límite así que fui y les comente eso al área técnica de WINPOT CASINO por lo que ya van más de tres días que me dicen que ya están por procesar el deposito que ya no tarda en llegar mi dinero y en realidad no veo algún otro pretexto por el cual no se agilice mi retiro

Dear Hugo0808,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thank you very much for your attention and I really hope you can help me

Muchas gracias por la atención y de verdad espero y me puedan ayudar

Dear Hugo0808,

Have you received your withdrawal from the casino yet?

Hello, sorry for the delay in answering and I had too much work but here I am still pending the aforementioned and I have not yet received the deposit of my earnings

Hola perdón por la tardanza en contestar e tenido demasiado trabajo pero aquí sigo al pendiente de lo antes dicho y aun no e recibido el deposito de mis ganancias

Thank you for your reply, Hugo0808. Do I understand correctly that you made a deposit with a credit card that didn't belong to you?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear Hugo0808,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.