WinVegasPlus Casino - プレイヤーのアカウントは説明もなくロックされました。

My account has been locked for over a month now, I uploaded, then found my account blocked, I don't know why. I would like to resume playing my winvegasplus games.

Accaunt e" bloccato da piu" di un mese, ho caricato ,poi mi sono trovata accaunt bloccato, non so perche" vorrei riprendere i miei giochini winvegasplus.

Dear romanoromina54,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. 

Could you please advise if any funds are being held by the casino? If the casino paid out all the winnings and/or no active balance has been withheld, I’m afraid, there’s not much we can do for you. 

Thank you for your reply.

Best regards,

Kristina

Dear romanoromina54,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.