WinWin Casino - プレイヤーの撤退が遅れています。

I registered at Winwinbet Casino, made several deposits, and when I try to withdraw, they don't accept it. Some agents say they are updating the system, others tell me to wait for support, but no one emails me or gives me a response.

I've seen several complaints from other players who were scammed by this casino, and the response they received was exactly the same as what I've been told.

Players lose a lot of money in online casinos, and we are still swindled with no protection. There's no way to keep playing like this.

I would greatly appreciate it if you could contact the casino to resolve my case.

registei me no casino winwinbet, já fiz vários depósitos, e quando tento levantar não aceitam. Uns agentes dizem que estão a atualizar sistema, outros dizem pra esperar pelo suporte mas ninguém envia email nem me dão uma resposta.

já vi várias queixas deste casino de jogadores que foram burlados e a resposta foi exatamente igual a que me estão a dar.

os jogadores perdem imenso dinheiro em casinos online e ainda somos vigarizados e não há ninguém que nos proteja. Não há como continuar a jogar assim.

agradecia imenso que entrassem em contacto com o casino de forma a resolver o meu caso.

Dear Aringarosa87,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with WinWin Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Is your casino account currently accessible to you? Can you log in?
• Is your casino account verified?
• Have you made any successful withdrawals from the casino in the past?
• Did you achieve your current balance with the help of a bonus? 
• After you contacted live chat support, have you received any recommendations on how to proceed in order to withdraw your winnings?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Aringarosa87,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.