Winz.io Casino - プレイヤーの入金が遅れています。

Hello,

I tried to deposit €1000 at Winz.

The amount was debited from my bank account, but it was never credited.

Help is futile.

Hallo,

ich habe 1000€ bei Winz einzahlen wollen.

Der Betrag wurde auch von meinem Bankkonto abgebucht, jedoch nie gutgeschrieben.

Hilfe ist vergeblich.

Dear NielsGambling,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Hello.

The deposit was refunded to my bank account.

The case can be closed.

Hallo.

Die Einzahlung wurde auf mein Bankkonto zurückgebucht.

Der Fall kann geschlossen werden.

Dear NielsGambling,

We're glad to hear that your deposit was found and returned to your bank account. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards,

Tomas

Casino.Guru