Winzie Casino - 選手の退場が遅れました。

I made a withdrawal of 420 EUR on 11/3 and I still haven't received the money. They say they will look into it but nothing happens and I'm not being informed about the progress or when a response will be given.

har gjort uttag på 420 eur den 11/3 och fortfarande inte fått pengar. De säger de ska kolla upp det men inget händer och jag får inte veta hur det går eller när svar ges.

Dear amjuk,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear amjuk,

I apologize for my previous non-standard reply.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear amjuk,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.