Wizary Casino - プレイヤーの残高が無効になりました。

Hello calimerobb,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wizary Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when did you begin the verification process? Can you please confirm if anyone else from your household plays in the same casino? Did you use real money or a bonus to accumulate your winnings? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

My verification process started on August 25th. In my family only I play. I used a bonus to accumulate the winnings. The last time I talked to the casino it was about how to withdraw being it said minimum deposit for withdrawal 20 credits and I wanted to understand if 20 credits equals 20 €, from that moment they said multiple account

Il mio processo di verifica è iniziato il 25 agosto. Nella mia famiglia gioco solamente io. Ho usato un bonus per accumulare le vincite. L'ultima volta che ho parlato al casino era riguardante il modo per prelevare essendo che diceva deposito minimo per il prelievo 20 crediti e volevo capire se 20 crediti equivalessero a 20€, da quel momento hanno detto account multiplo

Thank you calimerobb for all the information. I will now forward your complaint to my colleague Branislav who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

A thousand thanks

Grazie mille

Hello, calimerobb,

I am sorry to hear about your situation. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Wizary Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Wizary Casino Team,

Could you please provide us with an explanation of the player's situation in more detail? What next steps should the player take to get his account unblocked? If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its decision with relevant evidence?

It is possible to share the data directly here, with your reply, or by sending them to my email address (branislav.b@casino.guru).

Thank you in advance for providing the information.

Please close the case has been solved thanks a lot

Chiuda pure il caso è stato risolto grazie mille

Everything ok the casino solved thanks a lot

Tutto ok il casino ha risolto grazie mille

Great news! Thank you, calimerobb, for confirming and for using the Casino Guru complaint resolution centre. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Branislav, Casino.guru